As part of our preparations for the introduction of Minimum Unit Pricing (MUP) throughout Wales on 2nd of March 2020, we have put together an FAQ to help you understand what we are doing to support our customers.
What is the new MUP rate in Wales?
The new MUP rate in Wales will be 50p per unit, the same as it is in Scotland.
Will ShopMate EPoS automatically receive the updated prices on March 2nd?
ShopMate EPoS will automatically receive and display the updated, compliant prices on March 2nd unless you have Manual Price File acceptance turned on.
Will ShopMate automatically update the prices I manually set?
No. ShopMate will always honour your overrides above our own pricing. Only price changes made by us or your wholesaler will be updated. You will need to update any of your non-compliant price overrides. Our Suggested Minimum Legal Price tool can help with this. Click here to find out how it works.
How do I check if my prices aren’t compliant?
Our Suggested Minimum Legal Price tool can help with this. It is available in the Product Management Menu under the Pricing tab. Click here to find out how it works.
Will ShopMate check for non-compliant prices?
ShopMate will automatically check each transaction for alcoholic products with non-compliant pricing included. If a line price is non-compliant, an alert will appear allowing the user to update the price to above the suggested legal minimum, or ignore it. Click here to find out how it works.
What about my Shelf-Edge-Labels?
Whenever ShopMate receives updated pricing, the updated prices will appear in your Shelf-Edge-Label interface, ready to be printed. Be sure to do this on the 2nd of March, as soon as the updated pricing is available.
I am struggling with this. Can you help me?
All of our customers can speak to a member of our support team at any time between 9am and 5pm. Our UK-based ShopMate Experts can answer any questions you have and help you to become compliant. Just call 01780 480 562 or use the callback function on your ShopMate till.
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Easter opening hours 2021
April 1st 2021 | TRDP News
We understand that your store remains open so we will continue to support you throughout the Easter holiday period.
We've got a new look - We have refreshed our appearance to reflect who we are as a company in 2021 and for the future. You can rely upon the same team offering the same excellent level of service that you’ve come to expect from us.