How we are supporting you throughout the COVID-19 Lockdown

We have always taken pride in our ability to support our customers, whether that’s through the uncertainty of Brexit or the unforeseen sales opportunities of ‘The Beast From The East.’ COVID-19 is no different. Like all businesses, we have adjusted our processes to allow our staff to remain safe and isolated during the lockdown. Still, our priority remains supporting convenience retailers during these challenging times. We wanted to take the opportunity to explain what you might expect from us throughout the coming weeks.

If you need support for your ShopMate EPoS System:

Our UK-based team of ShopMate experts is still available for you to contact. If your query is not urgent, we would ask that you email us on support@retaildata.co.uk, request a callback on your ShopMate EPoS System or visit www.retaildata.co.uk/guides for helpful how-to’s on many of ShopMate’s functions.

If your issue is urgent and you wish to speak to someone, our standard telephone lines are still in operation, and you will get through to one of our technicians. Just call 01780 480562 (Option 1).

If you wish to purchase new equipment for ShopMate EPoS

Our customer services, hardware, and installations teams are still available, and we would be happy to discuss options with you. You can email office@retaildata.co.uk or call 01780 480 562 (Option 4). We have managed to supply additional tills to a number of retailers who have been struggling to cope with a steep increase in customers in recent days.

If you have a data query about COVID-19 or any other insights

We are running regular analysis of sales data from our entire estate throughout the lock-down to understand how customer behaviour has changed in our customers’ stores. If you are interested in this research or would like to talk about your brand, please email dataquotes@retaildata.co.uk.

If you have a general query about the business

If you would like to contact us about anything else, please feel free! Emailing office@retaildata.co.uk will ensure that your inquiry is passed on to the correct member of staff and be dealt with promptly.

We would also like to express our thanks to our partners and customers, whose hard work during this time is ensuring that COVID-19’s impact on ‘normal’ life remains as little as possible.