Expertise in every area

With a team of over 50, we have the expertise to support your retail business and help you boost your profits with EPoS and value added services.

Expert Support is currently unavailable

Support available 365 days a year

85 help guides available

2,978 live trading shops

4,466 ShopMate tills active now

Specialised Support

Customer Support

Software Development

Hardware & Installations

Data Analysis & Insights

Customer Support

A good EPoS system should be at the centre of your store and we know how disruptive it is when things go wrong.

That’s why our expert UK support team are available and will work to fix your till remotely on the first call so you can get back to business.

Software Development

We’re always striving to improve ShopMate EPoS system. Our development team spend each day developing new features and refining ShopMate to make it as reliable and easy to use as possible.

We also regularly integrate with third party services to give you more revenue opportunities.

Hardware & Installations

We designed ShopMate to not only be easy to use but also easy to set up yourself. If you’d rather, an experienced installer can visit your store and install your till, tidy any cabling and carry out basic training to get you going.

What’s more, all of our tills include a 3 year ‘back-to-base’ warranty so you can rest assured that you’ll always have access to a working till.

Data Analysis & Insights

Did you know that in 2015 ShopMate processed £1.4bn of transactions. We store and analyse every transaction to provide data and insights to retailers and suppliers.

We carry out analysis of product sales, baskets, time of day, day of week and more.

Management Team

Stephen Burnett 

Managing Director

Stephen is the founder of the business, he pioneered the development of the ShopMate EpoS system. He concentrates on enhancing the business to improve what we offer to our customers and keeps up-to-date with new technical and business developments.

Jan Rose 

Wholesaler Relationship Manager

Jan is project manager at The Retail Data Partnership and oversees a variety of major projects including deployment of new products and the integration of important partner services.

Peter Fuller - Software Development Manager
Peter Fuller 

Software Development Manager

As Software Development Manager, Peter oversees the growing team of developers and ensures that all development projects are delivered on time and to the high quality expected by our retailers and partners.

Phill Coverley - Customer Support Manager
Phill Coverley 

Customer Support Manager

Phill manages the Customer Support team whose aim is to provide a high quality service where all customer calls are answered promptly and that any issues are resolved as quickly as possible. The team also strive to ensure all our customers feel valued.

Shaun Robson - Installation & Hardware Manager
Shaun Robson 

Head of Operations

Having spent years working in retail management Shaun draws upon his knowledge gained to oversee Customer Services, Hardware and Installations, ensuring that every interaction that retailers have with us in their first months create a great impression.

Chris Wright - Operations Manager
Chris Wright 

Procurement Manager

Chris joined the business in 2006 and deals with the day to day running of the RDP offices, overseeing and managing projects and building relationships with key suppliers. He also oversees purchasing, asset management and health & safety policies.

Our Expertise - TRDP Staff
 

May 18, 2016

Ann Ellis - Office Manager
Ann Ellis 

HR Manager

As HR Manager, Ann ensures that our staff are trained and equipped correctly to undertake their jobs and that our HR policies are in line with legal requirements. Ann also makes sure that we are company compliant with bodies like FCA and ICO.

James Loker - Marketing Manager
James Loker 

Marketing Manager

James joined TRDP in 2015 and is responsible for marketing and communications from marketing strategy development to design and deployment. James also oversees the web presence of the business including social media, the website and insights programme.

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